Member Support
Running into issues with your account? Finding it tricky to navigate the website? Got a question about one of the Academy’s features? Take a look at the FAQs below for a speedy and straightforward solution:
I'm receiving an error message
- Go to ‘My Account’ page and click on the ‘My Courses’ tab. Make sure your courses are listed and you can access them.
- If your courses are listed and you’re still experiencing the error, try this: log out of your account, clear your browser cache, and then log back in.
- If the error persists despite trying the above steps, please get in touch with us. You can use the form below to contact us. When you do, make sure to specify the page where you’re encountering this error.
We’re here to help you resolve this issue and ensure you have a smooth experience.
How can I cancel my account?
Fill out the form below with details of why you would like to cancel your account.
After cancelling, you’ll still have access to your account and the content up to the date of cancellation, but no future content.
My payment has failed, what should I do?
These things happen! Don’t worry though, your account will not be cancelled until your paymmy ent fails 4 times.
Select the ‘Orders’ tab from within ‘My Account’ and you should see a link to ‘PAY’.Â
Please contact us using the form below if you have any further questions about failed payments.
Do you offer one-to-one consultations
Yes, we do. Mark & Manjit have a combined 50 years within the Software testing space and are always open to consulting opportunities. We can also provide full software testing teams for your projects through our agency partnerships. Reach out and let us know your requirements.
If you can’t find the answer to your question in the FAQs above, no worries! Just fill out the form below to reach out to our support team, and we’ll get back to you as soon as we can. Our email support hours are from 9am to 6pm GMT (UK timezone) Monday to Friday.