User-Based Quality measures how well a product meets users’ needs, wants and desires. It focuses on the user’s experience rather than technical specifications alone.
Key Factors:
- Usability: How easily users can navigate and use the product.
- Functionality: Whether the product performs as expected from the user’s perspective.
- Satisfaction: Users’ overall contentment with their experience using the product.
Focusing on user-based quality helps organisations create products that resonate with their audience, leading to higher adoption rates and customer loyalty.