Usability Evaluation is the process of assessing a system’s usability to improve it or evaluate its effectiveness. This process can be formative or summative.
Key Steps:
- Define evaluation goals and objectives.
- Select appropriate evaluation methods (e.g., user testing, surveys).
- Gather data from participants interacting with the system.
- Analyse findings to identify usability issues.
- Provide recommendations for improvements.
Usability evaluations help organisations enhance their products by understanding user needs and behaviours.