A Root Cause is the underlying source of a defect or problem in a system or process. Identifying root causes helps prevent similar issues from recurring.
Characteristics of Root Causes:
- Directly linked to defects or failures
- If removed, can decrease or eliminate defect occurrences
- Often requires investigation to uncover
Importance of Identifying Root Causes:
- Supports long-term solutions rather than temporary fixes
- Improves overall system reliability
- Enhances learning within teams by understanding failures