A Quality Characteristic is a category of attributes that influences the overall quality of a work product. These characteristics help define what makes a product valuable to users.
Common Quality Characteristics:
- Functionality: The ability of a product to perform its intended functions.
- Reliability: The likelihood that a product will perform consistently over time.
- Usability: The ease with which users can interact with the product.
- Efficiency: The resource effectiveness in achieving desired outcomes.
Understanding these characteristics helps organisations focus on key areas for improvement, ensuring that products meet user needs effectively.