Product-Based Quality measures how well a product meets defined quality characteristics. This perspective focuses on specific attributes such as performance, reliability, usability and security.
Key Aspects:
- Defined Quality Characteristics: Clear criteria that specify what constitutes quality for a particular product.
- Measurement: Assessing whether the product meets these criteria through testing and evaluation.
- Continuous Improvement: Using feedback to enhance quality characteristics over time.
Organisations often use standards and frameworks to define quality characteristics. Product-based quality helps ensure that products meet customer expectations and regulatory requirements, ultimately leading to higher satisfaction.