Mean Time to Resolve (MTTR) measures the average time taken to resolve an issue or problem within a system after detection.
Key Aspects:
- Incident Management Metric: Shorter MTTR reflects more efficient resolution processes.
- Impact on Service Levels: Critical for maintaining service quality and customer satisfaction.
- Calculation Methodology: Includes total time from detection to resolution divided by the number of incidents resolved.
Improving MTTR involves enhancing communication, training staff and utilising better tools for incident management.