Quality Capability refers to the skills and competencies an organisation needs to achieve its quality goals successfully. It encompasses both individual skills and organisational processes.
Components of Quality Capability:
- Technical Skills: Knowledge of tools and techniques for quality management.
- Process Management: Ability to define, implement and improve processes.
- Analytical Skills: Capacity to analyse data for informed decision-making.
- Leadership Skills: Ability to guide teams toward achieving quality objectives.
Developing strong quality capability enhances an organisation’s ability to deliver high-quality products consistently.